{"id":6909,"date":"2019-10-29T10:53:35","date_gmt":"2019-10-29T09:53:35","guid":{"rendered":"https:\/\/23demo.23stbeauty.com\/spedizione-e-resi\/"},"modified":"2023-03-08T22:12:18","modified_gmt":"2023-03-08T21:12:18","slug":"shipping-and-returns-23-st-beauty","status":"publish","type":"page","link":"https:\/\/www.23stbeauty.com\/en\/shipping-and-returns-23-st-beauty\/","title":{"rendered":"Shipping & Returns"},"content":{"rendered":"

[vc_row css=”.vc_custom_1574989927821{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}”][vc_column css=”.vc_custom_1574989921112{border-top-width: 0px !important;padding-top: 0px !important;border-top-color: #000000 !important;border-top-style: solid !important;}” el_class=”halfline”][vc_column_text el_class=”headerFlipped”]Shipping & Returns[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1573602554403{margin-top: 0px !important;}”][vc_column css=”.vc_custom_1573602736177{margin-top: 0px !important;margin-bottom: 25px !important;padding-top: 0px !important;padding-bottom: 10px !important;}”][vc_column_text]<\/p>\n

Shipping<\/h2>\n

Our international orders are shipped from Italy via DHL Express <\/strong>(Climate-Neutral Shipping) or GLS Express<\/strong> (Climate Protect).<\/p>\n

 <\/p>\n

DELIVERY TIME
\n<\/strong>
\nEurope<\/strong>: delivery within 24\/48 hours<\/strong>.
\nRest of the world<\/strong>: delivery within 3\/4 days<\/strong>.
\nDeliveries to islands and remote areas may vary in delivery times.<\/p>\n

DELIVERY COSTS<\/strong><\/p>\n

\u2022 ITALY \u2022
\nFree Shipping <\/strong>for orders above \u20ac5<\/strong>9
\n<\/strong>(Otherwise delivery costs only \u20ac5,90)<\/em>
\n<\/strong><\/p>\n

\n

\u2022 EUROPE \u2022
\nFree Shipping <\/strong>for\u00a0orders above \u20ac120<\/strong>
\n<\/strong>(Otherwise delivery costs only \u20ac7,90)<\/em><\/p>\n

\n

\u2022 EASTERN EUROPE \u2022
\nFree Shipping <\/strong>for\u00a0orders above \u20ac150<\/strong>
\n<\/strong>(Otherwise delivery costs only \u20ac9,90)<\/em><\/p>\n

\n

\u2022 USA, CANADA, SWITZERLAND & NORWAY \u2022<\/p>\n

Free Shipping<\/strong> for orders above \u20ac250
\n<\/strong>(Otherwise delivery costs only \u20ac19)
\n<\/em>Our prices do not include Import Duty\/Fees and VAT applicable in your country.
\n<\/em><\/p>\n

\n

\u2022 REST OF THE WORLD \u2022
\nFree Shipping <\/strong>for\u00a0orders above \u20ac<\/strong>250
\n<\/strong>(Otherwise delivery costs only \u20ac29)
\n<\/em>Our prices do not include Import Duty\/Fees and VAT applicable in your country.
\n<\/em><\/p>\n

\n

\u2022 UNITED KINGDOM \u2022
\nUK deliveries temporarily suspended.
\nWe are working to make the shipping option available soon.<\/p>\n

\n

SUSTAINABLE DELIVERY<\/strong><\/p>\n

Our eco-friendly packaging<\/strong> is 100% plastic free<\/strong>, made of recycled & recyclable paper and cardboard.
\nWe use vegan paper stickers<\/strong> and we utilise DHL GoGreen Carbon Neutral<\/strong> and GLS Climate Protect<\/strong> services to minimise the impact of our shipping on the environment.
\nTo learn more about our green projects, click here.<\/a><\/p>\n

Returns<\/h2>\n

If your purchase doesn\u2019t satisfy you, you have 14 days from receipt of the order to decide if you want to return it.<\/p>\n

HOW TO RETURN<\/strong>
\nContact our Customer Service, writing an e-mail to hello@23stbeauty.com and make your return request, indicating the order number and the items you intend to return. We\u2019ll take care of the rest!
\nThe return is at customer\u2019s charge. The cost is \u20ac9 for Italy and \u20ac15 for Europe.<\/p>\n

WHAT YOU CAN RETURN<\/strong>
\nIt is possible to request a return for most items, no later then 14 days from receipt of the order. For hygienic reasons will not be excepted the following items: mascara, fluid eyeliner, lipstick, crayon, eyeliner, deodorants, oral hygiene products and in general all treatments for eyes and lips.
\nAll the articles will travel under your responsibility and will necessarily be returned safely, preferably inside our original shipping box, should be entirely undamaged and complete in all their parts. The returned products will be then subject to verification and if deemed appropriate, will be refunded to the customer within 5 working days from the receipt of the goods (shipping cost excluded as mentioned previously).
\nUnder no circumstance the products will be refunded if open, partially used or with damaged packaging.<\/p>\n

HAVE YOU RECEIVED A FAULTY ITEM?<\/strong>
\nIf the item you have received is faulty, please contact us as soon as possible to get immediate support. Any complaint will be reported to our customer service no later than 7 days from receipt of order.<\/p>\n

DO YOU HAVE ANY MORE QUESTIONS?<\/strong>
\nPlease do not hesitate to contact us should you have any further enquiry or need at hello@23stbeauty.com, via WhatsApp +39 329 8577987 or directly through the site’s LiveChat.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_column_text css_animation=”fadeIn”]<\/p>\n

Customer Reviews<\/h2>\n

[\/vc_column_text][vc_single_image image=”40775″ img_size=”full” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/www.cusrev.com\/reviews\/23stbeauty.com\/s”][\/vc_column][vc_column width=”1\/2″][vc_column_text css_animation=”fadeIn”]<\/p>\n

Need help?<\/h2>\n
\n
\n
\n
\n
\n
\n
Contact us
\n<\/strong><\/h5>\n

 <\/p>\n


\n<\/strong>E-mail:\u00a0hello@23stbeauty.com<\/a>
\nWhatsApp: +39.329.8577987<\/a>
\nTalk with us via Live Chat<\/h5>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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